If you’ve made a purchase and would like to cancel it, you can do so if you notify us within 14 days of receipt of cancellable goods. Please note: goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. Refunds will not include original shipping costs.
To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging. Return shipping will be at the cost of the customer. If you are returning items over £30, we would recommend you consider using a trackable delivery service. We can't guarantee that we will receive your returned items.
To complete your return request, we also require a receipt or proof of purchase.
Please email firstname.lastname@example.org to arrange a return. You must do this before sending any items back. A returns form will be issued for you to include with your package.
If you’ve received goods that are faulty, damaged or not as described then we will offer a repair or replacement if repair is not possible. We will arrange and pay for collection of the goods, along with delivery of a replacement if applicable.
If you’ve had the items for longer than 30 days we may not offer a full refund but will still repair or replace the items.
To complete the return of faulty or damaged goods, we also require a receipt or proof of purchase.
Please email email@example.com to arrange a return, you must do this before sending any items back. A returns form will be issued for you to include with your package.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org