We employ an experienced team of engineers across the UK to make sure your faults are resolved in time and on budget, whether you're in Scotland, Ireland or down in England. We ensure they are always up to date on the latest machinery by hosting regular training days for the entire corps.
Our parts warehousing in Edinburgh means parts are quickly picked and dispatched. We keep stock for the current and previous two generations of every machine we sell, ensuring that we will be able to fulfill your warranty claims without delay.
If you encounter an issue, or have a query regarding anything to do with the maintenance of your equipment, our service team is ready to help. Our in-house service team are trained to the same standards as our engineers, and can therefore support with many faults that do not require parts.
You can log faults 24/7 via email or call up to see if the team can help over the phone. You can reach our service department via +44 (0)131 526 3774 Monday to Friday between 8.30am and 5.30pm GMT.
We are confident that your kit is well looked after, but even a well loved machine occasionally needs a professional check-up. We recommend that all sites carry out a minimum of one preventative maintenance visit per year, in order to get ahead of potential problems.
If you're looking for a preventative maintenance service for your gym, please get in touch with our service team so they can provide you with a quotation.