• Staff Cycle Scheme

    Service and Maintenance

    Service and Maintenance

    Origin Fitness is proud to provide service through our own qualified service engineers who work in partnership with an extensive network of independent engineers on behalf of the brands we supply.


Our Promise

48hr Call Out

No matter where in the UK you are - We aim to have an engineer on site within 48 hours of reporting a fault. In the past year, we made it to our customers within 48 hours 95% of the time, 59% of our call outs were within 24 hours.

First Time Fix

We know that having a machine out of order can seriously affect your business. That is why we aim to fix your fault upon our first visit. We are proud to announce that our first time fix rate of the last 6 months is 92%.

uk-wide-support

UK Coverage

We employ an experienced team of engineers across the UK to make sure your faults are resolved in time and on budget, whether you're in Scotland, Ireland or down in England. We ensure they are always up to date on the latest machinery by hosting regular training days for the entire corps.

Our parts warehousing in Edinburgh means parts are quickly picked and dispatched. We keep stock for the current and previous two generations of every machine we sell, ensuring that we will be able to fulfill your warranty claims without delay.

Expert Support

If you encounter an issue, or have a query regarding anything to do with the maintenance of your equipment, our service team is ready to help. Our in-house service team are trained to the same standards as our engineers, and can therefore support with many faults that do not require parts.

You can log faults 24/7 via email or call up to see if the team can help over the phone. You can reach our service department via +44 (0)131 526 3774 Monday to Friday between 8.30am and 5.30pm GMT.

Preventative Maintenance

We are confident that your kit is well looked after, but even a well loved machine occasionally needs a professional check-up. We recommend that all sites carry out a minimum of one preventative maintenance visit per year, in order to get ahead of potential problems.

If you're looking for a preventative maintenance service for your gym, please get in touch with our service team so they can provide you with a quotation.

Our Clients

  1. Nuffield HealthNuffield Health
  2. Anytime FitnessAnytime Fitness
  3. Xercise4LessXercise4Less
  4. Team GB TaekwondoTeam GB Taekwondo
  5. Sweat! Sweat!
  6. Gym BoxGym Box
  7. West Dunbartonshire LeisureWest Dunbartonshire Leisure
  8. Salford Community LeisureSalford Community Leisure
  9. North Lanarkshire LeisureNorth Lanarkshire Leisure
  10. Holmes PlaceHolmes Place